Privacy Policy

Last updated: March 2026

1. Data Controller

National Crypto Helpline, Bahnhofstrasse 100, 8001 Zurich, Switzerland (“we”, “us”, “our”) is the data controller responsible for your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Swiss Federal Act on Data Protection (FADP).

2. Data We Collect

We collect and process the following personal data when you use our services:

Full name, email address, phone number
Information about your case (quiz responses)
IP address, browser type, device information
UTM parameters and referral data

3. Legal Basis for Processing

We process your data based on: (a) your consent (Art. 6(1)(a) GDPR) when you submit the contact form; (b) legitimate interest (Art. 6(1)(f) GDPR) for analytics and service improvement; (c) contractual necessity (Art. 6(1)(b) GDPR) to provide our services.

4. Data Retention

Personal data is retained for no longer than necessary to fulfill the purposes for which it was collected. Lead data is retained for up to 24 months or until you request deletion, whichever comes first.

5. Your Rights Under GDPR

You have the right to:

Access your personal data (Art. 15 GDPR)
Rectify inaccurate data (Art. 16 GDPR)
Erase your data (“right to be forgotten”) (Art. 17 GDPR)
Restrict processing (Art. 18 GDPR)
Data portability (Art. 20 GDPR)
Object to processing (Art. 21 GDPR)
Withdraw consent at any time (Art. 7(3) GDPR)
Lodge a complaint with a supervisory authority

6. International Data Transfers

Your data may be transferred to and processed in countries outside the EEA. In such cases, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including 256-bit TLS encryption, access controls, and regular security audits.

8. Cookies

Our website uses essential cookies necessary for the functioning of the service. We do not use tracking cookies without your explicit consent.

9. Contact

For any questions regarding this privacy policy or to exercise your rights, contact us at: Bahnhofstrasse 100, 8001 Zurich, Switzerland.